Terms of Use

Basic Information on Data handling

​Extent of the personal data processing 

We fundamentally collect and use the personal data of our users only insofar as this is required for the provision of a functional website and of our contents and services as well as for the implementation of our business purpose. As a rule we collect and use the personal data of our users only after the user has given his/her consent. Exceptions apply in such cases where it was not possible to obtain prior consent for factual reasons and where the processing of the data is permitted because of statutory requirements.

Purposes and legal basis for the processing of personal data 

We process personal data only to fulfill our contractual obligations or to preserve our overriding legitimate interests. Our legitimate interests are the implementation of our business purpose.

In the processing of personal data required to perform a contract of which the contractual party is the data subject.

This also applies to processing operations that are necessary to carry out pre-contractual measures.

Insofar as processing of personal data is required to fulfill a legal requirement that our company

In the case that vital interests of the data subject or another natural person make the processing of personal data necessary.

If processing is required to protect a legitimate interest of our company or of a third party and the interests do not override the interests, fundamental rights and freedoms of the data subject of the first-named interest.

Categories of recipients and personal data, origin of the same; data transmission

We forward personal data to our business partners and service providers for the implementation of the business purpose. To implement our business purpose we use typical contact and address data of our customer and business partners. We typically receive the personal data direct from the data subject or with the consent of the data subject and also in exceptional cases from third parties.

Insofar as nothing to the contrary is stated in the following sections, no forwarding of your data to third parties takes place, unless we are legally obliged to do so, or the data transmission is required to perform the contractual relationship or you have previously given your explicit consent to the forwarding of your data. External service providers and partner companies, such as, for example, online payment providers or the shipping company tasked with the delivery, only receive your data insofar as it is necessary for the execution of your order. However, in these cases the extent of the transmitted data is restricted to the minimum required. Insofar as our service providers come into contact with your personal data, we assure that the regulations of the data protection laws are observed in the same manner. Please also observe the data protection notices of the individual providers. The individual service provider is responsible for the contents of third party services, whereby we verify as far as can be reasonably expected that the services observe statutory requirements.

Transmission to third countries

Essentially we do not forward personal data to recipients in third countries (i.e. countries outside of the USA). Should data be forwarded to recipients in third countries, we assure not only that we will obtain the permission required for the forwarding, but that the third country recipient also assures an adequate level of data protection. 

In specific case we forward personal data to recipients in third countries (i.e. countries outside of the USA). 


Data security

We have taken extensive technical and organizational precautions to protect your data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security procedures are regularly checked and revised to take into account technological progress.


Data deletion and storage periods

The personal data of the data subject is deleted or blocked, as soon as the purpose for which it was stored no longer applies. Storage can also be effected if this was required by the regulations, laws or other stipulations that the person responsible is subject to. The data is also blocked or deleted if a statutory storage period prescribed by the cited standards expires, unless there is a need for continued data storage for the purposes of a conclusion or performance of a contract.

​1. General

The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and surfwoods, (henceforth: Surfwoods; may be referred to as “us” and “we”) and apply to all use of and orders placed on Surfwoods website, and orders made by telephone, e-mail or by live chat with Surfwoods Customer Service team (henceforth together: the “Website”). Please note that Surfwoods does not guarantee that all products presented on the Website are in stock or are available for purchase. Surfwoods reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older.


Surfwoods reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of Terms and Conditions before submitting your order. Please note that the terms and conditions valid for your order is always the terms and conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

​2. Language

The language of the Terms and Conditions is English.


3. Placing order

By using the Website and/or placing an order on the Website, by telephone, e-mail or by live chat you confirm that you have read these Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these Terms and Conditions. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email.

4. Order confirmation

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation

E-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

​5. Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that Surfwoods does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.

​6. Colors

Surfwoods goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Surfwoods cannot be held responsible for any such discrepancy.

​7. Prices

The prices and delivery costs shown on the Website may vary from time to time and Surfwoods is not bound by the price until Surfwoods has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order.


If we are unable to contact you, your order will be cancelled. Surfwoods always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. The refund is made using the same payment method you used at the purchase. Please also note that Surfwoods may cancel the order even if it has been accepted by Surfwoods under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.

​8. Personalized items

Personalized products through printing of initials cannot be returned or refunded. Once the order has been sent by the customer and confirmed by Surfwoods, the customer will be informed via an order confirmation email. Once the order is processed and accepted, the customer will receive a shipping confirmation email. Personalized items may be delivered in a time slot indicated on the site which may be longer than regular delivery slots. Because of the clearly personalized nature of personalized products and the fact that they are produced specifically for the customer, they cannot be returned, refunded or exchanged. Similar, the customer does not have the right to cancel the order.

​9. Payments

We do our best to make the Website as secure as possible.

You confirm that the PayPal, Credit card , TREOS or Bitcoin that is being used is yours or that you have been specifically authorized by the owner of the PayPal, Credit card , TREOS or Bitcoin to use it.  All PayPal, Credit card , TREOS or Bitcoin holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Surfwoods, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website. All Payment options may not be available at all times, or may change at the discretion of Surfwoods.


10. Delivery

We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 10 business days but we aim to dispatch all orders within 24 hours on business days, or 1-3 business days during sales, and holiday periods. The delivery times do not take into account possible delays caused by payment authorization and/or on the part of the shipping company. If Surfwoods fails to deliver within 30 days, you have the right to cancel the purchase. 
Your order will be delivered by various carriers to the shipping address you have indicated. 
All orders are fully traceable on the Website by logging in to my account. Click “My Orders” and fill in the tracking number for updated information about your shipment.
First-time order policy
For security purposes, Surfwoods reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your PayPal/debit/credit card when placing an order.

11. Return  & Refund Policy
If you reverse a purchase, we are obliged to return to you, promptly but in no case later than 14 days from the day on which we have received your returns,  Payments that we have received from you excluding the costs of delivery and any additional costs that result from you having chosen a different method of delivery, other than the economical method offered by us. For such repayment, we will use the same means of payment that you have used for the initial transaction unless expressly agreed with you otherwise; in no case will we charge you any fees due to such repayment.

We are entitled to refuse repayment until we have recovered the products or you have evidenced that you have sent the products back to us, whichever occurs first. You are obliged to send back or hand over the products to us promptly, but in no case later than 14 days from the day on which you notified us of the return of this product(s). The time limit is complied with if you send the products before the expiration of the 14 day time limit. You have to bear the direct costs of the return of the products. Any potential loss in value of the products will have to be compensated by you only if such loss in value is attributable to your handling of the products which is not necessary for the verification of their condition, quality or functionality. 

 You are entitled to notify us within 14 days of receiving the product,  of your intent to return products. The return period is 14 days from the day on which you have, or a third person designated by you (other than the carrier) has, received the products. In order to exercise your right of return, and you must inform us at by means of an e-mail of your decision to return the product(s). 

Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section 11. All exchanges are based on stock availability. If you have exchanged a product, Surfwoods will not pay the shipping costs for the new product. Please note that sale products are non-exchangeable but can be returned for a full refund. 

Shipping costs for return of the products
Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and Surfwoods has no obligation to pay such costs. 

12. Defective products

If you receive defective products, please notify us immediately. According to the Civil Act you are entitled to complain about defective products within one year. However, you must always notify Surfwoods within a reasonable time after you have detected that the products are defective. If Surfwoods consider the products to be defective, Surfwoods will make a full refund including shipping costs.


13. Copyright permission notice

By using the Website and/or placing an order on the Website, by telephone, e-mail or by live chat you confirm that you have read these Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these Terms and Conditions. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email.

​14. Trademarks

Surfwoods trademarks include but are not limited to the Surfwoods name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.

​15. Privacy policy

Please see Surfwoods separate Privacy Policy which can be found at

16. Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. You browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. By browsing the Website you consent to the use of cookies.


17. Resale policy

You may purchase products on for personal use only and not for resale. By placing an order on, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

​18. Information on the website

Surfwoods cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Surfwoods may, at any time, amend the content of the site. Although Surfwoods strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are provided by third party operators. In situations where Surfwoods acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Surfwoods cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Surfwoods cannot guarantee problem-free, uninterrupted, and secure access to the site.

19. Links

The Website may contain links to other websites beyond our reach. We assume no liability for content or privacy practices of such sites.

​20. Violation of rules

Surfwoods reserves the right to seek all solutions available to us against violations of these Terms and Conditions, including the right to block access to the site.

​21. Liability

Any damage liability of Surfwoods is excluded. Exempted from this exclusion are claims of the customer related to damages to health, body and mind, or damages resulting from a violation of material contractual obligations (cardinal duties), as well as the liability for other damages which are based on intent or gross negligence of Surfwoods, its representatives and vicarious agents. Material contractual obligations are obligations which are precondition to the successful performance of the contract and on the observation of which the customer can legitimately rely. In the event of a violation of material contractual obligations, Surfwoods liability is limited to the foreseeable and typical damage if such damage has been caused slightly negligent, unless a damage to health, body and mind is concerned. The limitations set forth above also apply for the benefit of the representatives and vicarious agents of Surfwoods if claims are made directly against them. The liability under the Product Liability Act remains unaffected. Surfwoods assumes no liability in case of national or international circumstances, such as quarantine, war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events..

Surfwoods obligations will be suspended. The contract between you and Surfwoods can, in such cases, be partially or fully terminated by yourself or by Surfwoods.


22. Company information

Surfwoods Int.

Portland, OR



23. Version of the terms and conditions & Privacy Policy

The latest update of the Terms and Conditions of Surfwoods was made in May, 2020.


                       Privacy Policy

Surfwoods has created this privacy policy to demonstrate our commitment to the privacy of the users of our websites. Please read the following to learn more about our privacy policy, and how we treat personally identifiable information collected from our visitors and users.

What this Privacy Policy Covers

This privacy policy covers Surfwoods treatment of personally identifiable information collected by through a website owned and operated by Surfwoods.

This privacy policy does not apply to the practices of companies that Surfwoods does not own or control, or of persons that Surfwoods does not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which Surfwoods websites link.

Collection and Use of Personal Information

You can visit the websites of Surfwoods without revealing any personal information. However, needs certain personal information if you wish to purchase our products, register for an affiliate account, receive Surfwoods newsletter, or use certain Surfwoods services.

Where required, this information may include your personal contact information and/or your company contact information. Surfwoods will use this information to reply to your inquiries, to provide you with requested products and services, to set up your member's account, and to contact you regarding new products and services.

By accessing the services of Surfwoods and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

Collection and Use of Non-Personal Information

Surfwoods automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. Surfwoods may use this information to customize the advertising and content you see and to fulfill your requests for certain products and services. However, Surfwoods does not connect this non-personal data to any personal information collected from you.

Surfwoods also allows third party companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. Again, these cookies are not connected to any personal information. Third party cookie usage is subject to their own privacy policies, and Surfwoods assumes no responsibility or liability for this usage.

Information Sharing and Disclosure

Surfwoods may disclose your personal information to third parties who work on behalf of to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information

Surfwoods may otherwise disclose your personal information when:

We have your express consent to share the information for a specified purpose;

We need to respond to subpoenas, court orders or such other legal process;

We need to protect the personal safety of the users of our websites or defend the rights or property of Surfwoods;

We find that your actions on our websites violate the Surfwoods Terms of Use document or any of our usage guidelines for specific products or services.

Display Advertising

Surfwoods has implemented Display Advertising and uses Re-marketing with Google Analytics to advertise online. It means that third-party vendors, including Google, show our ads on sites across the Internet.

Surfwoods along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double-click cookie) together to inform, optimize, and serve ads based on your past visits to our website.

If you want to opt-out of Google Analytics for Display Advertising, just customize Google Display Network ads using the Ads Settings or using Google Analytics Opt-out Browser Add-on that will instruct the Google Analytics not to send any information about the website visit to Google Analytics.


 If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to Surfwoods. If you have provided personal information to surfwoods and no longer consent to its use or disclosure as outlined herein, please notify surfwoods at


 Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your Information is protected for your privacy and security. In certain areas of our websites, as identified on the site, Surfwoods uses industry-standard SSL-encryption to protect data transmissions.

We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.

 Further, surfwoods retains your personal information only as long as necessary to fulfill the purposes identified above or as required by law.

Changes to this Privacy Policy

Surfwoods may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically.