SURFWOODS

HELP CENTER

PRODUCTS & SIZES

WHAT SIZES CAN I GET?

For both Women's & Men's sizes, we offer Small, Medium, Large & Extra Large.  In select products, we have Extra Extra Large & Extra-Extra-Extra Large. That said, Most of our apparel is technically unisex, so if you pick the corresponding size, you can order from the Men's or Women's page. We also offer Kids sizes in some products as well. 

For T-Shirts, we offer everything from Extra-Small to Extra-Extra-Large. So if you're a small & want a night shirt..... well there you go.

WILL MY T-SHIRT SHRINK IN THE WASH?

Our shirts have been designed and tested to shrink minimally in the first wash and then never again as long as you follow our simple washing instructions which are to wash cool with like colors and tumble dry low.
You can confidently purchase your regular size knowing it will fit every time you put it on.

WILL MY T-SHIRT COLORS RUN IN THE WASH?

Our T-Shirt colors will not run in the wash. They've been designed and tested for color fastness. This means our colors don't run.

That being said, we still recommend washing your T-Shirt with like colors so that it won't pick up colors from other garments.

If you find that your T-Shirt has been color violated by another article of clothing in the wash, please reach out to our SW Team, and they'll see what they can do for you.

 

HOW DO I WASH MY SWEATS?

We recommend machine washing our sweats on cold, and tumble dry on a low heat. Please do not use bleach, and if you choose to iron your sweats, we recommend a cool iron. 

They may shrink a little bit after the first wash, but it will be a very small percentage. All sweats products are tested to have the least amount of possible shrinkage, and this has been taken into account in our sizing. 

Our sweats will keep their shape throughout their lifespan, and may even wear better over time. 

RETURNS & EXCHANGES

HOW CAN I RETURN ITEMS?

Please reach out to our Customer Service Team  to help process any returns, exchanges, or refunds. You can also go to our 'Terms of Use' page to see a more in-depth explanation of our return and exchange policies. 

HOW LONG WILL MY RETURN TAKE?

Once you speak to Customer Service representative about your return or exchange, you’ll receive a pre-paid return label by email within a few minutes. 

 Simply print out the label, attach it to a bag with the items you’re returning along with your packing slip (if you still have it), and send it back to us. We should receive it within 5-7 business days. 

 If you’re returning these items, you’ll see the refund processed 3-5 business days after we receive them.

 If you’d like your return label to sent to you by physical mail, just let us know!

HOW LONG WILL MY EXCHANGE TAKE?

Once you speak to Customer Service representative about your return or exchange, you’ll receive a pre-paid return label by email within a few minutes. 

 Simply print out the label, attach it to a bag with the items you’re returning along with your packing slip (if you still have it), and send it back to us. We should receive it within 5-7 business days. 

 If you’re exchanging your items for something else, those replacements should arrive 4-7 business days after we receive them.

 If you’d like your return label to sent to you by physical mail, just let us know!

WHAT'S YOUR EXCHANGE POLICY?

We want you to be as happy with your purchase. That's why our Surfwoods Guarantee covers free exchanges within the first 30 days. If you'd like to exchange your product,  please reach out to us.

 

At this time, we can only offer exchanges to orders placed within the USA.

SHIPPING & DELIVERIES

HOW MUCH DOES SHIPPING COST?

This is a bit of a loaded question... "How much does shipping cost".   Extended times are COVID related. 

 

WITHIN THE UNITED STATES -

Shipping: 7-10 business days, varies, depending on the purchase

We offer free standard shipping on orders of $120 or more being shipped within the US. This is calculated after all coupons have been applied to the order.

 

Standard shipping: 7-10 business days

Orders below $50 being shipped within the US cost a flat rate of $4.95 for standard shipping.

 

UPS 2 Day: 2 business days

We offer UPS 2 Day shipping for a flat rate of $14.

 

UPS Overnight shipping: Next business day (after fulfillment)

The cost for overnight shipping is $35. Please note that overnight orders will be delivered on the next business day after fulfillment.

DO YOU SHIP INTERNATIONALLY?

At this time, we ship to Australia, Canada and the United Kingdom for a flat rate that includes freight, duty, taxes and associated fees. Here’s a breakdown of country-specific costs, approximate ship times as well as local carriers:

$18 USD Shipping to Australia via Australia Post

$18 USD Shipping to Canada via Canada Post

$39 USD Shipping to the United Kingdom via Hermes

We’re actively working to include more countries as we expand our international shipping capabilities so please let us know if your country is not listed and we’ll be sure to add it to our list for future consideration. 

Please reach out to us at Contact Page if you’d like to be notified when we offer shipping to your country. 

HOW LONG WILL IT TAKE TO ARRIVE TO MY INTERNATIONAL ADDRESS?

We currently ship internationally to Canada, the United Kingdom and Australia. Ship times will vary by country and are as follows: 

  •  Australia: 12-20 business days, via Australia Post

  • Canada: 7-14 business days, via Canada Post

  • United Kingdom: 10-14 business days, via Hermes

HOW DO I TRACK MY ORDER?

You'll be sent a shipping confirmation email with a tracking link once your order leaves our warehouse. You can also login to your surfwoods.com account to check your order status at any time. You can check your order history to get your tracking information, or contact us here and we'll be happy to help.

MY ACCOUNT & CHECK OUT

WHAT FORMS OF PAYMENT ARE ACCEPTED?

We accept Visa, MasterCard, American Express and Discover, as well as Apple Pay, PayPal and Bitcoin. Use whichever method you're most comfortable with. Once you receive your purchase, we hope to hear good things, and head over to follow us.  Thanks!.

HOW DO I PLACE AN ORDER?

To place an order, go to the product page on surfwoods.com for the item you’d like to purchase. Select the product you want.  If it applies to your purchase, go to the drop down menu and select the size you want.  

 

Then, select the quantity you’d like and click ‘Add to Cart.’ This will pull up a Shopping Cart sidebar to show you what you have in your cart. 

 

That sidebar will disappear to allow you to keep browsing, but don’t worry! You can return to it at any time by clicking the Shopping Cart icon at the top right-hand corner of the screen. 

 

Once you’re ready to complete your order, click the ‘Checkout’ button in the Shopping Cart Sidebar.

 

This will take you to a new page where you’ll enter your contact and shipping information. You’ll  have the option to use a credit card or PayPal at this time. Be sure to apply any gift cards or discount codes you have on the lower left side of the screen! Once you’re done, click the button labeled ‘Continue to Shipping.’

 

Select the shipping method you’d prefer, and click ‘Continue to Payment.’ You’re almost there!

 

Finally, enter your credit card information, as well as your billing address. You can change any of the information you’ve entered at any time by clicking ‘Card,’ ‘Information,’ ‘Shipping,’ or ‘Payment’ at the top of the screen. 

 

Once you’re done, click ‘Complete Order'  Now go have some fun! 

CAN I PLACE AN ORDER OVER THE PHONE?

At this time, we don't take orders or payment information over the phone, Feel free to use our "Contact" form to reach out to our Customer Service Agents. We are available Monday - Friday 9 am to 5 pm PST to respond to your requests.  Please allow up to 24 hours to allow us to respond and make sure we can help in the best way possible.

 

We can help you select the right items for your order, help you apply the correct discount and shipping address, add any gift messages you may want to include, and then send you an email that will take you straight to checkout. There, all you have to do is enter your payment information to complete your purchase.

IS OUR WEBSITE SECURE?

We take our customers’ security very seriously. Our website is 100% secure and we follow the same security procedures as all of the big name stores. When credit card information is transmitted to our payment processor, it is done so using SSL encryption. 

 

You can rest assured knowing that we never save payment information from previous orders, nor will we share your information with third parties.

DISCOUNTS & BULK ORDERS

CAN I APPLY MORE THAN ONE DISCOUNT CODE ON MY ORDER?

You will only be able to use one coupon code per order. We'd suggest you save the other for a rainy day. 
However, you can use a gift card code with a discount code to maximize savings. A discount code will deduct either a fixed amount or percentage from the subtotal of an order. A gift card, on the other hand, works the same as a predetermined cash balance that will be deducted from the grand total in the cart. You can apply both during the checkout process by entering the codes into the Gift Card or Discount Code box.

 

If you have multiple referral codes, our  SW Team will gladly consolidate those for you. Please send us an email at Info@surfwoods.com for help with that. 

HOW DO I ACQUIRE A DISCOUNT CODE?

Discount codes are typically issued through our website, through various advertising promotions, and  also through social media as a "Thank you" for heading over to our store for a purchase.  So follow us on our social channels, and don't hesitate to grad a code when they're posted, but don't wait too long to use it, they usually do have expiration dates.  Once you’ve clicked on the cart icon on the top right corner of your screen, review the contents of your cart and click "CHECKOUT." Enter your code in the field marked "Gift Card or Discount Code" on the left side of your screen. Click "APPLY" and your discount will be deducted from the total.
If you're shopping on your mobile device, you will enter the coupon code on the same screen that you enter your payment method.

If you have any issues applying your coupon code, please don’t hesitate to reach out to us.

WARRANTY & GUARANTEES

Our products are guaranteed to be of top quality and delivered in tip top condition.  We warrant every shipment, and want you to be totally happy with each purchase.   All products shipped are warranted to be defect free, If you should find a defect we missed, please use our "Contact" form and let us know., or email us at: warranty@surfwoods.com.   Be sure to include your full name, a contact phone #, order #, and the address you had the product shipped to.  

We'll get right on it, and let you know how we're taking care of you.  

CUSTOM ORDERS

CAN I DO A CUSTOM PICTURE, OR TEXT ON A SHIRT, OR? 

Absolutely,  We're happy to run a custom design, or phrase for you.  There is a $25 set up fee, so this works great if you're having an outing with a bunch of friends, and want to have matching t-shirts, hoodies, or even coffee cups for that AM meeting you're organizing. 

It doesn't matter if we run just one, or 50 of an item.  The set up remains at $25.00.  

Keep in mind that the design will need to go through an approval process, both for feasibility of the printing process, and  also lay out. 

We reserve the right to decline offensive designs, and inappropriate language or content.  

CREATIVE POD

WHAT EXACTLY IS 'CREATIVE POD'?

From time to time, we get someone that has a great idea for a design, or a phrase.  We though it would be great to give the opportunity to incorporate the design into our line of products.  Not only will that give the chance to see their design on a product, but if someone else likes it, we'll track the sales, and send of a check, or give you product credit..    Sound Good?  

Really all we're doing is expanding on the Custom Order feature.  Hey- Wouldn't it be cool to tell your friends that you have your design available for purchase.  We think so.  

 
 
 
 
 
 
 
 

copyright:

2020  surfwoods international

  • Facebook Clean
  • Instagram Clean